🔒 Privacy

Privacy Policy

Effective Date: September 16, 2026

1. Who We Are

CyberSpark Solutions, LLC ("CyberSpark," "we," "us," or "our") is a Long Island, New York-based managed IT services and VoIP provider. This Privacy Policy explains what information we collect through our website (cybersparksolutions.com), support portal, ticketing system, and messaging services, and how we use, share, and protect it.

2. Information We Collect

Information you provide directly:

Contact details — name, email address, phone number, and business name — when you contact us, create a ticket, use the helpdesk portal, or chat with our site assistant
Support request details — the content of tickets, messages, and chat conversations you send us
Service account information — billing and account details required to deliver your services

Information collected automatically:

Log data — IP address, browser type, pages visited, and visit times — collected by our web hosting infrastructure
Usage data from our chat assistant (e.g., that a conversation occurred) — we retain chat transcripts only as needed to respond to your inquiry

3. How We Use Your Information

To respond to inquiries and provide IT, VoIP, and support services you request
To operate, maintain, and secure our website and support systems
To send service-related communications (ticket updates, outage and maintenance notices, account notices)
To comply with legal obligations and enforce our agreements

We do not sell your personal information, and we do not use your information for third-party advertising.

4. AI Site Assistant

Our website includes an AI chat assistant. Conversations with the assistant are processed to answer your questions and, if you provide your name and email during the chat, to follow up with you. Do not share passwords, account credentials, or other sensitive secrets in chat. The assistant is a general help tool and does not have access to your CyberSpark service accounts.

5. SMS/RCS Messaging

If you opt in to text messaging, we collect your mobile number, carrier information, and message content as described in our SMS/RCS Messaging Terms of Service. You can opt out at any time by replying "STOP."

6. How We Share Information

We share personal information only as needed to operate our business:

Service providers: trusted vendors that help us deliver our services (e.g., hosting, helpdesk, telephony platforms), bound by confidentiality and data-handling obligations
Legal requirements: when required by law, subpoena, or to protect our rights, safety, or property
Business transfers: in the event of a merger or acquisition, with notice where appropriate

7. Data Retention

We retain personal information only as long as needed to provide services, respond to requests, and meet legal, accounting, or operational requirements. Support and ticket records are retained per our standard record-keeping practices; you may request deletion of your contact data at any time (see Section 9).

8. Security

We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and monitored infrastructure — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we take protecting your data seriously as part of the managed security services we provide to our clients.

9. Your Rights and Choices

You may:

Request access to, correction of, or deletion of your personal information
Opt out of text messages by replying "STOP" (see Messaging Terms)
Request that we not use your information to contact you

To exercise any of these rights, email ryan@cybersparksolutions.com or call (631) 246-0707. We will respond within a reasonable time. Residents of U.S. states with specific privacy laws (such as the California Consumer Privacy Act, Virginia CDPA, and Colorado CPA) have the rights described in those laws, and nothing in this policy limits those rights.

10. Cookies

Our website uses minimal cookies and browser storage to remember chat state and site preferences during your visit. We do not use third-party advertising or cross-site tracking cookies.

11. Third-Party Links

Our site links to third-party services (such as our helpdesk portal). We are not responsible for the content or privacy practices of third-party sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are intended for business customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

14. Contact Us

Questions or requests? Contact CyberSpark Solutions, LLC: